[interviewee is not comfortable with giving her photograph]
Doris Tham Ai Gek
51
Assistant Manager
Semb Corp Environment Private Limited
Job Responsibilities:
Difficulties:
-Meeting sales target
-Handling difficult customers
-Ensuring competitive prices [competition]
How to overcome?:
-Trying to match the prices where possible.
In cases where prices cannot be pushed lower, show the customers the differences in quality of service that they are paying for and what more the company has to offer, compared to our competitors.
What do i think a good manager should be?
-The most basic and important thing would be to not only ensure good customer relationship but to also ensure that there is a good manager-staff relationship. This ensures that the staff are all united and share the same drive and mindset, to help the company.
-Always prioritise the company's interest first before your own convenience. For example, do not give up on pursuing a difficult client.
-Make a personal effort to call each client from time to time, to ask about their well-being and let them feel that each customer is valued and not forgotten. Clinching a deal should never be the end of it, in order to ensure long-term business with customers.
-Take time to call and check that your staff are all doing their jobs well and on time. [For example, calling customers and drivers(even though it is not your job) to ensure that the collection has been done on time and that customers are satisfied with the drivers'attitude].
-Take every criticism/complain and feedback seriously, and constantly hold discussions which involve staff like the drivers on how to improve the company and its operations. Constantly brainstorm for ideas on how to upgrade the service standards.
-Sales and Admin
Management Style:
-Good relationship with customers, as well as employees [Theory Z]
-Team spirit [Administrative ManagementHenri Fayol’s 14 principles - Henri Fayol’s 14 principles]
Difficulties:
-Meeting sales target
-Handling difficult customers
-Ensuring competitive prices [competition]
How to overcome?:
-Provide quality and trustworthy service to customers, gaining their trust and showing them how the company is better than the others.
-Patience and perseverance. Always allow the customers to feel that their comments are heard and valued. Explain to them patiently and in detail in order to get them to understand the situation. Show them that actions are being taken to curb the problem.
-Trying to match the prices where possible.
In cases where prices cannot be pushed lower, show the customers the differences in quality of service that they are paying for and what more the company has to offer, compared to our competitors.
What do i think a good manager should be?
-The most basic and important thing would be to not only ensure good customer relationship but to also ensure that there is a good manager-staff relationship. This ensures that the staff are all united and share the same drive and mindset, to help the company.
-Always prioritise the company's interest first before your own convenience. For example, do not give up on pursuing a difficult client.
-Make a personal effort to call each client from time to time, to ask about their well-being and let them feel that each customer is valued and not forgotten. Clinching a deal should never be the end of it, in order to ensure long-term business with customers.
-Take time to call and check that your staff are all doing their jobs well and on time. [For example, calling customers and drivers(even though it is not your job) to ensure that the collection has been done on time and that customers are satisfied with the drivers'attitude].
-Take every criticism/complain and feedback seriously, and constantly hold discussions which involve staff like the drivers on how to improve the company and its operations. Constantly brainstorm for ideas on how to upgrade the service standards.
Jasmine, this should be an article written by you - this looks more like a "listing" (at least the first part of it). I think you need to put in more effort in explaining why the interviewee's description of her styles fit those that you identified, rather than just a "Theory Z" or Henri Fayol's 14 Principles.
ReplyDeleteGrade: C